Customer experience rapidly changed across nearly every sector during the COVID pandemic. In banking and financial services, innovative firms digitized everything from opening new deposit accounts to applying for and closing auto loans and mortgages. Now that the world has opened up, banks are once again rethinking the customer experience. In this session, Jed Yueh will talk to Wells Fargo CIO Sumit Sukhramani about how his team continues to reinvent the customer experience while addressing challenges such as economic volatility, sustainability, and fraud and security risks.